FAQs

Most customer shut off valves are located in the front of the home, near the street.

There is a 5% convenience fee to pay online using your credit or debit card, or a $1.00 fee to pay via ACH (entering in your routing and account number).

Deposits are applied to any outstanding balance on the account, any remaining amount will be mailed to the forwarding address that was provided when customer called to cancel service.

Payment was not received and posted to your account prior to your new bill being mailed out. If you have made a payment that is not reflected on your bill you may check your account online or call the office to verify that it was received.

Some causes for high bills are: size of home or yard, pool use, irrigation leak, size of household, intermittent running toilets, possible leak.

A minus sign indicates that you have a credit balance, and you do not need to make a payment. 

While the water meter records every gallon used, you are only billed in increments of 1,000 gallons. When the meter is read, the meter reader reads only in thousands.

A Municipal Utility District, or MUD, is a political subdivision authorized by the Texas Commission on Environmental Quality, (TCEQ), to provide water, sewage, drainage and other services within the MUD’s boundaries. 

Air forced into the distribution system creates the pressure needed to move water through the pipes.