Most customer shut off valves are located in the front of the home, near the street. There are usually two separate customer shut off valves, one for you and one for your next door neighbor. Look the for District’s meter box (but do not try to open it). Once you see the District’s meter box, your customer shut off valve will be nearby within 6’.

Locate your customer shut off valve, not water meter. The water meter belongs to the District.